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FAQ | Index
Hours: How many hours is your Florida Internet Course?
 As mandated by the State of Florida Department of Highway Safety and Motor Vehicles, our course requires at least four hours to complete. The time each student spends in the course will vary according to his or her reading speed, cognitive processing abilities, and other factors. For court-ordered students who are required to attend an 8-hour class, we will be offering an enhanced 8-hour version of the Florida Internet Course at some point in the future. Please visit our site periodically or contact us for updates on new courses.
Web TV: Will I be able to use Web TV to complete the course?
 Yes.
Registration: Can I change my registration information?
 For security reasons, TicketSchool.com does not allow students to change their registration information after the registration process has been completed. We ask that you carefully and accurately enter all registration information in order to avoid any inconvenience that might be caused for you as the result of data that has been entered erroneously. If you have already completed the registration process and discover that you need to change your personal information, please contact us at (800) 440-4194 and we will assist you.

Spanish Course: Is the Florida Internet Course available in Spanish?
 The Florida Internet Course is not yet available in Spanish, but it is currently in development. Please visit our site periodically for updates on new courses.
¿El curso por INTERNET, está disponible en Español en la Florida?
 El curso por INTERNET en Florida todavía no esta disponible, pero estamos desarrollandolo y pronto estará listo. Por favor visite periodicamente nuestro web site para mantenerse informado.
Cancellation/Refund: What if I decide to cancel my registration and/or I would like a refund?
 If you have registered for the course shortly before your due date and you believe that you will not be able to complete the course in time, you might be able to obtain a date extension from the court. If this is an option that you had not already considered, please bear in mind that many courts do not advertise that they allow a grace period for completions, or that they might accept a certificate that is received after your due date as long as it has been postmarked before your due date. Furthermore, some courts will accept a faxed copy of your certificate, placing your completion status on hold until the actual certificate arrives in their office. Finally, we have express shipment options available for a nominal fee.

If you are ultimately unable to complete the course because of time constraints or certain other reasons, we can fully refund your course fee as long as the certificate of completion associated with your record has not been processed (E-mailed, mailed, faxed, or expressed shipped). If you wish to cancel your registration (provided that you have not already paid for the course), you do not need to do anything. After a long period of time has elapsed during which we have not tracked any activity from your login name, your information will be removed from our site automatically and you will not be billed for use of the course.

Completion Certificate: What is the procedure for obtaining my certificate?
 When you successfully complete the course, your certificate of completion will be sent to you automatically via e-mail. (In some instances, a brief delay in the receipt of the certificate might be encountered as the result of our ongoing verification process.) In most cases, a student will be required to print out the certificate he or she receives via e-mail, sign it, and submit it to the clerk of the court or other authoritative body to which he or she has been directed to report. For detailed descriptions of the reporting requirements associated with each type of course attendance, please refer to the course registration pages. Please be aware that it is your responsibility to determine the manner in which your completion is to be reported, the authority to whom you must report your completion, and the timeframe in which your completion must be reported.

For expedited delivery of printed certificates, you can select either Priority or Express shipment for a nominal fee. If you require emergency shipment of your certificate (for instance, if you would like for us to ship your certificate the same day you complete the course), please contact us via telephone at (800) 440-4194 and we can arrange to do so.

Completion Due Date: If my completion of the course is due within the next few days, will I have enough time to finish?
 We will do whatever we can to assist you in the timely completion of your course work. In some cases, you might be able to obtain a deadline extension from the court or other authority to which your completion must be reported. If you wish to obtain an extension, you should contact the court in which your case is recorded. If you contact the court and are unable to receive an extension, you can request express shipment of your certificate from our office.
Contact: How can I reach TicketSchool.com by telephone or through other means?
 If you need assistance with our course, we can best be reached through our contact page, which is accessed by clicking on the "Contact" button at the top of each page on our web site. Just complete the form and submit it to us and we will respond to your request as soon as possible. However, if you require immediate assistance by telephone, please feel free to call us during our regular office hours and we will be happy to answer your questions. Our toll free number is 1-800-440-4194. Because of high call volume, from time to time you might be prompted to leave a message on our voicemail system, in which case we will return your call as soon as we can. In the interim, please feel free to proceed in the course until your issue has been resolved.

You may also fax your questions to us at (863) 683-0855.

E-mail Address: Am I required to give an e-mail address at registration?
 We do not require that you provide us with an e-mail address; however, we strongly suggest that you provide us with a working e-mail address when you register, as your certificate will be sent to you automatically via e-mail when you have successfully completed the course. Another benefit of providing us with your e-mail address is that we will be able to automatically send you a registration confirmation page containing your login code. Finally, if you provide us with your e-mail address, we have one more option by which to contact you if correspondence should become necessary. You are not required to provide us with your personal e-mail address if you wish to receive your certificate or registration confirmation page using another account, and we will not release any of your personal information to third party vendors.
Login Name: What do I need to do if I lose or forget my login name?
 When you register for the course, you will receive your login name, which is accompanied by a number. If you happen to lose or forget this information, please click on the login button at the top of the TicketSchool.com home page. You will see a box that says "I forgot my login." Enter your driver license number in this box and then click the "remind me" button. An e-mail containing your login information will be sent to you within a short while. If you did not provide us with your e-mail address when you registered, please contact us for this information by using the “contact us” button found at the top of this page.
Mailing Address: What is TicketSchool.com's mailing address?
 If you are paying for your course by mail, please mail your payment to the following address:

TicketSchool.com
Attn: Payment Processing
312 East Pine Street
Lakeland, FL 33801
 

If you are mailing your payment to us, please be aware that we will not be able to provide you with access to the final examination until we receive your payment, therefore you should allow several days for your payment to be processed. Please include your login name on your payment. We also provide a secure online payment option for our customers who need to complete the course within a short period of time.

Open Book Feature: What is the Open Book Feature?
 Our customers now have the option to review the course material in an "open book" format while they are taking their final examination. This feature is very easy to use. If, at any time during the final exam, you wish to return to one of the course units to look up the answer to a test question, you can simply click on the open book icon. This will launch another browser that you can use to access the ten units of the course that you have already completed. When you are finished, just click on the "X" in the top right corner of the "open book" window to make it disappear. You can use this open book feature as many times as you want to while you are taking the final exam.
Price: How much does the course cost?
 In order to see the price charged for your area, please click on the "Prices" button found on our home page. Next, select the state in which you were cited and you will see the price for the course. You will not be required to pay for the course until you are ready to begin taking the final examination. If you do not wish to pay right away, you can click on the "Pay later" button as you log into and out of the course.
Payment: How do I pay for the course?
 You can either pay for the course before you begin or at any time up to the point at which you are ready to take the final exam. Each time you log into the course, you will be given the option to pay now or pay later before resuming your course activities. Please be aware that if you choose to mail a payment to us, we will need to process your payment before you are granted access to the final exam.

If you select the "Pay now" option, you will be shown all of the payment methods accepted by TicketSchool.com. You can pay by credit card using our secure on-line payment service (Verisign), or you can mail, fax, or phone in your credit card information to us. You can also pay by check or money order if you desire.

Printer: Will I need to have a working printer in order to take the course?
 A working printer is not required for the course, but it is recommended because you will need to print out your course completion certificate after it has been e-mailed to you. If you do not have a working printer, you will be given other options for delivery of your certificate. Use of a printer is also helpful if you intend to pay your course fee by check, as you will be prompted to print out a check payment form, complete the information on the form, and mail it to us along with your check. However, if you do not have a printer or your printer is not working, you can write your login name on your check. If you choose the latter option, please be sure to print your login name and other information legibly, as your access to the final exam could be delayed if we have difficulty determining this information.

Use of a working printer will also enable you to print out for your records certain confirmation messages you receive from us while you are taking your course.

Course Progress: How do I move from one page to another in the course?
 The course material is presented sequentially, therefore you will need to begin with the first unit and work through each successive unit until you reach the final exam. Each page contains an internal timer that must run down before you can progress to the next page. The length of time you will be required to spend on each page is determined by the amount of material on the page or the length of a video contained in a particular page. After the timer for a page has run down, you can advance to the next page by clicking on the "Next Page" link found at the top and bottom of each page.

Before proceeding to the next page, you will need to complete any practice exercises on the current page. Once you have completed a page, you can always go back to it by clicking on the page number, which is found in the "Jump to Page" link located at the top and bottom of each page of the course. By clicking on the links marked "Back to Sections," you can access the index page for the course. From this page, you can return to any units that have been completed previously.

Personal Validation Questions: How will they be used in the course?
 Near the end of the registration process, you will be asked to answer ten personal validation questions, which will re-appear at various points throughout the course in order to confirm the identity of the course user. These questions are not a marketing tool or some form of survey, therefore we ask that you carefully consider each response that you provide. When the questions re-appear later in the course, you will be required to give the same response that you provided when you registered for the course.
Final Exam: What score is required to pass the final exam?
 After you have completed all ten units of the course and paid the course fee, you will be able to access the final exam. From the course units index page, you will need to click on the link at the bottom that says "Take final exam." You will then be given the choice to review the material you have just learned or go directly into the exam. When you choose to take the exam, you will be asked 40 questions that are drawn randomly from the material presented in the ten units of study. In order to pass the exam, you must receive a score of at least 80%, which means that you can miss no more than eight questions.

You will be given several opportunities to take the final exam. Please read the instructions carefully before you begin taking your exam. After you have answered all of the questions, you will need to click on the "submit" button and you will be notified automatically of your results. When you successfully complete the course, your certificate will be sent to you automatically via e-mail, unless you have selected another option for delivery of your certificate.

Express Shipment: Can my certificate be sent to me via overnight delivery?
 If you would like to receive express shipment of your certificate, please call us at (800) 440-4194 and we will be happy to provide you with this service for a nominal fee. If you would like to have your certificate express shipped the same day you complete the course, please call our office by 3 p.m. on the day that you complete the course.
Reporting: Does TicketSchool.com report my course completion directly to the clerk of the circuit court or other authoritative body?
 TicketSchool.com reports completions to the clerk of the circuit court in certain counties on a weekly or semi-weekly basis. We also report TCAC completions to the Florida Department of Highway Safety and Motor Vehicles on a regular basis. However, most counties do not require that schools report student completions; these counties place the responsibility of reporting course completions upon the student who completes the course. Most counties require that students return their completion certificates to the clerk of the circuit court by a specific date (usually referred to as a deadline date), which varies from one county to another. Please note that this course completion date is different from the payment date. For instance, when an individual receives a traffic citation, the deadline date for payment is usually 30 days from the date the citation is issued, and the course completion deadline date is usually from one to two months after the date that the individual elects to attend traffic school. If you have elected to attend traffic school, you should be aware of the timeframe in which you must complete your coursework and send your completion certificate in to the appropriate authoritative body. If you are unsure of these dates, then you should call the appropriate party (e.g. the clerk of the circuit court in the county in which your citation was issued) to obtain this information.
Course Progress: Does the course have to be completed in one sitting?
 No, you can spend as much time on the course as you wish. Because you receive a unique login name when you register for the course, you will be able to access the course from any computer that allows you to browse the Internet. Your course progress is updated automatically after you complete each page of the course, therefore you will be able to log out of the course at one computer and pick up where you left off at another computer. If you wish to leave the course at any time, simply log out, and log in again when you are ready to resume your work. You can spend hours, days, or even weeks on the course, but please keep in mind that your certificate will need to be turned in to the appropriate authority by a certain date.
Getting Started: How do I begin taking the course?
 To get started in the course, click on the "Register" button found at the top of each page on our web site and select a state. After you have read the information on each course and selected the one that's right for you, just complete our on-line registration form. You will receive a personal login name and number that you will need to retain for future access to the course. Once you have received your login name, you can enter and exit the course at your convenience!
Faxing Options: Can my certificate be faxed from your office to the clerk of the circuit court?
 In certain situations, TicketSchool.com will fax a student's completion certificate to the clerk of the circuit court at the student's request for a nominal fee. TicketSchool.com maintains a record of its transmissions to clerks of the court; however, because of the often unpredictable nature of such communications, we make no guarantees that the clerk will receive or acknowledge certificates transmitted in this manner. If you would like for us to fax your completion certificate to the clerk's office, we require that you obtain their permission for us to do so and provide us with the fax number and the name of the person to whose attention the certificate should be faxed. A list of phone numbers for the various clerks in the state of Florida is provided at the bottom of this FAQ for your convenience. Please be advised that 1) YOU are ultimately responsible for ensuring that the clerk's office has received your faxed certificate, and 2) receipt of your faxed certificate by the clerk's office may not remove your obligation to submit a signed, original document. PLEASE NOTE that you must pass the course before 12:00 p.m. on a given day to ensure sufficient time for your certificate to be faxed that same day. If you pass the course AFTER 12:00 p.m., we will make every reasonable effort to accommodate your request, however, due to varying clerk of court hours, your certificate may not be faxed until the following day.
Court Docket (Citation)/Case Number: Can I begin the course now without my court docket (citation) or case number, or do I need to find this information first?
 Your court docket or case number should be located on your citation. This number is also sometimes referred to as your ticket or citation number. If you cannot determine the correct information you need to register for the course, or if you cannot find this information, please obtain it from the court or other appropriate authoritative body before completing the registration process.
Course Location: Do I have to attend traffic school in the county that issued my citation?
 The good news is that you can complete the course from any location-wherever you can find a computer with access to the Internet! You can log into and out of the course whenever you wish and you will not even need to leave the security and convenience of your home or office. Although you can take the course anywhere, your completion certificate will need to be sent to the appropriate authority, such as the county in which your citation was issued. It is always a good idea to make a copy of your signed certificate before mailing it to the clerk's office. Also, sending your certificate via registered mail, return receipt requested, will enable you to determine the exact date that your certificate is received at the clerk's office.
Citation Payment: The payment for my citation is nearly due, but I haven't elected to attend traffic school yet. What are my options?
 If you believe that you will not be able sign the affidavit (your citation) electing the traffic school option before your payment due date, you still might be able to elect to attend traffic school. In some instances, certain clerks of the circuit court will permit you to attend traffic school after your payment due date if you pay an additional fine and comply with other requirements imposed by the clerk's office. In order to determine if you are eligible for such an extension, please use the list found at the bottom of this FAQ to locate the appropriate clerk's office and call them for further information.
Benefits: What benefits will I receive by taking your on-line defensive driving course?
 Our on-line basic driver improvement course provides you with the same benefits that you would receive by taking a classroom course. These benefits include the following: 1) §318.14(9), Florida Statutes, provides for an 18% reduction in the fee for your citation when you elect to attend traffic school; 2) your election of traffic school will keep points from being assessed on your driving record (unless you fail to submit your certificate of completion to the clerk before your deadline date); 3) if your driver license indicated a safe driver status before you received your ticket, then you will be able to retain this status on your license; 4) Florida law states that as long as you complete your traffic school obligation, your automobile policy insurer will not be permitted to raise your rates, cancel your policy, or non-renew your policy, unless your insurer has had to compensate another party as the result of a crash in which you were found to be at fault. Please consult the appropriate sections of the Florida Statutes and Florida Administrative Code for complete details and verbatim accounts of the manner in which these benefits are administered. Finally, by taking our basic driver improvement course on the Internet, you will receive the benefit of increased knowledge and awareness of defensive driving strategies that could prevent you from being involved in a traffic crash!
Course Restrictions: How often can I elect to attend traffic school?
 When you elect to attend traffic school, you sign an affidavit (your citation) indicating your intention to complete the requirements imposed upon you by the court. Part of the affidavit that you sign is your acknowledgement that you have not elected to attend traffic school within the previous year. This means that if you elect to attend traffic school on January 31, 2002 and you receive another ticket on April 4, 2002, you will not be able to elect to attend traffic school for your second ticket. You will not be able to elect to attend traffic school again until after January 31, 2003. Furthermore, if you receive two tickets at the same time, you will only be allowed to elect to attend traffic school for one of your tickets (provided that you have not elected to attend for a previous ticket within the past year). The affidavit that you sign also verifies that you have not elected to attend traffic school more than FOUR TIMES previously, as the maximum number of times a person can elect to attend traffic school in the state of Florida is five. If you are ordered by a court to attend traffic school, or if you receive a TCAC letter from the Florida DHSMV ordering you to attend, then you have not elected traffic school and your attendance does not count toward your five-time lifetime limit.

If you mistakenly elect to attend traffic school when you are not eligible to do so, or if you have questions regarding your eligibility status, please call the clerk of the circuit court in the county in which your citation was issued. Please see the chart at the bottom of this FAQ for the numbers to the clerk's offices in Florida.

Course Validity: How can I be sure that your course is approved by the Florida Department of Highway Safety and Motor Vehicles and by the clerks of the circuit court?
 The course used by TicketSchool.com is Driver Training Associates' Program for Driver Improvement-Florida Internet Course, which has been officially approved by the Florida Department of Highway Safety and Motor Vehicles as having satisfied all state requirements pertaining to basic driver improvement courses. Thus, our internet course is recognized by all 67 Florida counties as a valid and equally approved alternative to the standard classroom traffic schools, as set forth in §318.1451 and §318.14(9), Florida Statutes.
Reason for Taking Course: How do I determine the correct reason for attending the course?
 When you register for the course, you will need to select one of the following reasons for course attendance: basic driver improvement, court order, TCAC, or business and industry. If you are not sure which of these choices you should select, please read the detailed description for each category. These descriptions are located on the second page of the registration process. If you are still unsure, please call our office at (800) 440-4194 and we will assist you in any way we can.
Troubleshooting: Returned to Login or Receives "Page Cannot Be Displayed" Message
 In the event that you are attempting to proceed to the next unit in the course and you are returned to the login screen or you receive a "page cannot be displayed" message, the problem might be caused by a failure along the electronic route leading from your computer's server to our server. Whatever the reason such an error occurs, it is possible that your browser might be caching the page containing the error. If this is the case, then it is a good idea to check your browser settings in the following manner to make sure the page does not continue to be cached:

If you are using Internet Explorer, select "Tools" from the drop-down menu at the top of the screen, then select "Internet Options." The "General" tab should be selected. In the section titled "Temporary Internet Files," select the "Settings" button. At the top of the "Settings" screen, under the section "Check for newer versions of stored pages," the radio button that is selected should be "Every visit to the page." Click "OK" and then "OK" again to exit.

In order to be certain these changes will take effect, you should close down your browser completely, re-open it, log in again and return to the last point accessed in the course. If you still experience errors, then the problem might be related to net congestion or some other phenomenon not covered in this section. If your problem is being caused by net congestion, you might want to wait until there is less traffic on the Internet before attempting to access the course again.

AOL customers and customers using non-IE browsers (e.g. Prodigy, Netscape, and various Mac browsers) might have to search within their browser settings to make the modifications described above.

Troubleshooting: Unable to Access Quiz Answer Pages
 If you click on the "check answers" button to access the answer page for a quiz and the answer page does not appear, the problem might be the result of pop-up suppression software (e.g. Pop-Up Stopper) that has been installed on your PC, or it could be caused by some of the other scenarios described below. If quiz answer pages are not accessible, you might want to try the following suggestions to correct the problem.

Some examples of pop-up suppression software that might be installed on your computer include Pop-Up Stopper, Pop-Up Killer, GleanerSoft Ad Popup Terminator, PopNot, AdSubtract Pro, or other programs that function similarly. If such a program is running on your computer, then you could temporarily deactivate the pop-up suppression software hile using our course. Sometimes these programs have a built-in workaround to allow users to access pop-up windows if they desire to do so. For instance, if you have Pop-Up Stopper installed on your computer, then you might be able to press the "control" key while clicking on the "Check Answers" button to open the quiz answer page.

If you do not have any pop-up suppression software installed on your computer, then it is possible that your browser is set to prevent pop-up windows from opening. Internet Explorer does not provide this option, but several other browsers do, including Netscape, Opera, OmniWeb, Chimera and Mozilla. If this is the case, then you will need to locate the appropriate setting switch and modify it to allow pop-up windows to appear. The setting might be "buried" somewhere in the "preferences" or "options" area of the browser, which is sometimes accessible from the pull-down menu at the top of the browser. If you temporarily alter a setting in order to use our course, you can retraceyour steps to change the setting back to its previous value after you have completed the course.

Troubleshooting: Unable to Access Open Book Feature in Final Exam
 If, while taking the final exam, you click on the open book icon and are unable to access this feature, then you might wish to implement the steps outlined below.

If you have clicked on the open book icon and another browser did not appear to launch automatically, then it could be that the new browser has been launched somwhere on your desktop behind the screen that is currently being displayed. The opened window should still show up in the status bar at the bottom of the your screen; if so, you can click on the appropriate area of the status bar to maximize the window that provides access to the open book feature.

 

If you cannot locate a second browser anywhere on the desktop, then you can manually launch a second browser and alt-tab back and forth between the two browsers. In order to do this, simply minimize the screen in which the final exam is showing (maximizing and minimizing the first browser will have no effect on the final exam, but clicking any of the other browser buttons [e.g. the "back" button] can cause an exam failure) and then double-click on the appropriate icon to launch a second browser. For instance, if you are viewing the final exam with Internet Explorer, then you should be able to minimize the first browser and double-click the IE icon to launch the second browser. In the second browser, you should go to the Website you normally use to access the course and log in to the course. By holding down the ALT key and then pressing the TAB key, you can toggle back and forth between the two browsers. One browser will contain your final exam and the other will serve as your open book. If you choose to utilize this method to access the open book feature, you will need to be careful not to close the browser in which the final exam is displayed or click any other "navigation" buttons in the final exam browser while the final exam is being taken. After you have clicked the "submit" button and received your response from our server (i.e. "pass" or "fail"), both browser windows can be closed.

 

If you cannot achieve a resolution to your difficulty by following the steps outlined above, then please call (800) 440-4194 for further assistance.

Video Streaming Problems: What can I do about poor video performance?
 Parts of our course use streamed video segments in formats playable on two of the Internet's most popular video players-Windows Media Player and RealPlayer (now also known as RealOne). If you do not already have one of these players installed on your computer, you can download free versions of each by following the directions found at Unit 1 Page 2 of our course. From Unit 1 Page 2, click on the link toward the bottom of the page that says "I need video help" and follow the instructions contained therein.

If Windows Media Player or Real Player is already installed on your computer and you are having difficulties viewing the video, you can adjust the buffering rate settings found in the properties tabs of these players, or consult the help file for either player for further suggestions on ways to increase performance. The quality of the video playback will depend upon several factors, such as your internet connection speed, the amount of memory your computer has, and the version (i.e. earlier or later) of the video player you are using. Improvements in any of these areas might contribute to the quality of video playback on your computer system.

Customers with faster internet connections such as cable, dsl, T-1, or ISDN will usually experience fewer interruptions in video playback and will obtain a picture that is close to television quality. Customers with dial-up connections will see a smaller picture with a slower response time that might resemble a slide show presentation at times; however, even if the video appears jumpy, the audio track play back without interruption. Customers using a dial-up connection should not be concerned over the frame-by-frame presentation of the video, as course questions are taken from the information presented in the audio track. If you are experiencing difficulty with the video and cannot reach a solution to the problem, you can still proceed through the course by reading the video transcript of the narrative that accompanies each video. In order to do this, simply click on the link next to each video player that says "I would like to see a video transcript."

 

Helpful Links:
Florida Court Information
Florida DHSMV home page
Florida DHSMV Frequently Asked Questions

For Questions we cannot answer here, please call your Clerk of Court.


 
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